Please Listen to me part 2.

The inability to deal contructively with anger is a major barrier in communication. Determining the source of anger is essential in learning to process it. Learning to "listen" to what lies beneath the words is also crucial if good conflict resolution is to be developed. Full of energy and common sense, this presentation is guarenteed to help you see yourself and those around you more realistically.

III. Communication Builders
     A.Handling Anger
      "Anger is a secondary emotion and is the result of an un met expectation" "The primary emotions underlying anger are fear, frustration, and hurt."
         
               Faces of anger
      1.Venting:"Releasing anger toward people or objects"
      2.Supress:"Acknowledgeing anger (the unmet expectation)and choosing not to act upon it."
      3.Repress:"Inability to acknowledge anger"
      4.Process
         a.Identify unmet expectation(s)"
         b."Does this expectation involve something that is inethical, illegal, immoral, or hurtful."
         c."if answer is yes and the behavior is ongoing, speak to those involved and develop a plan of action to correct the situation."
         d.if the answer is no then MODIFY YOUR EXPECTATIONS!!
It is what it is, and it is what we will make it.

IV. Develop a Good Conflict Resolution Model- Double V
     A. Negotiating differences
         ." I have a problem so we have a problem
         . " When where and how"
         . "Whose turn is it to talk and whose to listen"
         . What IS  the problem
         . I have an Idea: how about this

The is the Double V Model that for some reason wont come up bigger but it has helped Dave and I communicate so much better!

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